Infrastructure Data Centers

Company

Facebook

Services

Product Design, Research, B2C

Industry

Social Media

Date

2017

Streamlining onboarding for improved efficiency and user satisfaction

Facebook needed a solution to their fragmented and inefficient onboarding process for data center employees. The goal was to create a centralized platform that would streamline workflows and improve the experience for both hiring managers and new hires. Extensive user research revealed key pain points in the existing process, informing the development of a comprehensive strategy to address these challenges with a cohesive, user-centric solution.

Iterative Design Process

The project followed an iterative design approach that evolved continuously based on stakeholder feedback. Beginning with low-fidelity wireframes and progressing to high-fidelity prototypes ensured that each design decision aligned with actual user needs. To manage project complexity and meet deadlines, the focus shifted to delivering a Minimum Viable Product that addressed core functionality while establishing a foundation for future enhancements.

Measurable Project Success

The results demonstrated clear success: the IDC Command Center reduced onboarding task completion time by 34% and increased new hire satisfaction by nearly 20%. The new centralized platform effectively consolidated resources, creating a more efficient onboarding process that better prepared new employees for their roles within their first few weeks. This project delivered measurable business impact through thoughtful, user-centered design that addressed real-world challenges.